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ATM Failures Cause Frustration at Safeway

Locals stocking up for the week at Safeway felt the frustration of ATM failure Sunday afternoon.

There was a whole lot of grumbling at Safeway in Rohnert Park as customers were unable to pay using their ATM cards.

From about 3:45 p.m., to 4:30 p.m., the store was unable to process electronic payments resulting in dozens of shoppers either leaving the store or withdrawing cash from an ATM machine from within the store.

Lines snaked throughout the store aisles as shoppers scrambled for cash. The store was only able to accept cash and check payments while the electronic payments were down.

Word is the store was able to begin taking payments after 4:30 p.m. Did you shop at Safeway Sunday afternoon? Did you leave or grab cash from the ATM machine?

Alex Horvath October 15, 2012 at 03:11 AM
Safeway was unable to accept any kind of payment other than cash, meaning no Visa/Mastercard/Debit cards, etc. I walked across the store to the ATM and withdrew $40 for my purchase. However, since I bank elsewhere, this cost me an extra $3. So Safeway and U.S. Bank made money on the tech failure... Plenty of other people abandoned their carts and left the store.
luk E focker October 15, 2012 at 05:16 PM
im sure if you would take the bankstatment to the store manager they will reimburst you back 3 dollars or 3 dollars off your next purchase ,the safeway manager is really good ask for Pat in customer service center been shopping RP safeway for over 30 yrs :)
Neil Tomlinson October 15, 2012 at 07:15 PM
I got cash from the US Bank ATM - it cost and extra $3 to withdraw since I don't bank with them. But Safeway discounted my purchases by $3 so it all worked out. A good store,
Alex Horvath October 15, 2012 at 11:11 PM
I was reimbursed for my $3 today! Thanks for the tip...!
Stephen Kirschenmann October 16, 2012 at 06:16 PM
chill dude. safeway lost tons of money that day...

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